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Vesper BPO’s inbound call center outsourcing services are built on a foundation of excellence. While omnichannel support is crucial in today’s landscape, around 67% of customers still prefer phone interactions with company representatives. Vespers agents are highly trained to provide exceptional customer experiences, focusing on quick response, active listening, problem-solving, and industry-specific techniques to ensure a solution-oriented approach.
The travel industry has faced unprecedented challenges due to the COVID-19 pandemic. Before the outbreak, only 5% of travel bookings saw changes or cancellations, but in the past four years, this figure has skyrocketed to 50% to 100%. Moreover, many countries continue to frequently adjust their travel regulations. With reduced budgets across the industry, travel companies are looking for efficient solutions. Vesper BPO provides highly trained agents skilled in advanced technologies and software, offering these services at a highly competitive rate. Our solutions deliver cost savings of 40% to 70% compared to other providers, while ensuring 24/7 support.
Generating sales revenue is the primary objective of an inbound call center BPO.
Fast response times, accurate product information, precise pricing quotes, secure payment processing, reliable shipping, and seamless scheduling are key elements of this process.
At Vesper BPO, we equip our agents with the tools and training necessary to excel at the sales desk. This training focuses on delivering accurate information and mastering professional sales techniques, ensuring a smooth closing process that drives increased sales performance.
